Employment

SERVICES COORDINATOR


Location: Honolulu
Hours: Monday - Friday, 8 am – 4:30 pm

SUMMARY JOB DESCRIPTION

Perform a variety of tasks to coordinate and process PWC’s services with external and internal customers.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Creating, processing, scheduling and completing services trouble calls, preventative maintenance and projects. Dispatch technicians to service calls, maintain open issues and service call logs to closure, assist customer service, and coordinate activities of the Services Departments.

  • Receive, prioritize and schedule telephone and email requests for service and quotes including parts required.
  • Understand nature of customer issue and communicate issue to field technicians.
  • Follow-up with technicians to obtain status of service calls.
  • Follow-up with external and internal customers on the status of service calls and job walks.
  • Enter billing charges and submit service orders to Accounting for billing.
  • Service Maintenance Agreement (SMA) data entry, equipment inventory review and research.
  • Process parts requisitions for equipment repairs and for stock.
  • Provide outstanding customer service along with updates to internal and external customers.
  • Assist accounting department in preparation and researching customer orders.
  • Check and report on Customer Repair status and action items.
  • Duties include Open &Closing the office, Opening door to greet guests.
  • Assist in preparation and completion of Customer Reports.
  • Schedule Preventive Maintenance Inspections (PMI), track progress, compile and prepare PMI reports (collect and mail PMI forms) as appropriate.
  • This position is hourly non-exempt.

SKILLS, EDUCATION AND EXPERIENCE REQUIRED

  • Must have a pleasant personality and professionalism.
  • Ability to communicate well with customers, PWC personnel, and technicians.
  • Must have strong organizational and math skills.
  • Basic accounting knowledge and skills useful.
  • Candidate should be able to multi-task, provide accurate and clear details, and have strong follow-up skills.
  • Must be computer literate with experience and knowledge of creating spreadsheets in Microsoft Excel.
  • Able to work in a fast-paced environment and adapt to changes.
  • Two-year college degree or higher is a plus.

If interested, please Email resume to:

Wireless Infrastructure Crew Supervisor / Team Lead


Location: Honolulu
Level: Crew Supervisor / Team Lead


Compensation:

Competitive market-based salary commensurate with experience, proven performance and certifications.

Job Summary:

We are continually reaching for new heights and constantly evolving within the ever changing and fast paced wireless industry. Pacific Wireless Communications (PWC) is actively seeking talented and fully trained Crew Supervisor / Team Leads who want to become a team member of one of the premier wireless integrators in the industry! PWC prides itself in selecting the most qualified applicants who are determined to make a difference daily and want to build long lasting careers within our organization. Successful applicants must exhibit integrity with dedication to service and safety.

Job Description:

A candidate with cellular installation and integration practices is highly desired. The successful applicant will be responsible for performing all aspects of wireless technology installation and maintenance. This includes installing all types of antennas (Yagi, Bogner, Panel, OMNI, FM Bay Antennas, Microwave dishes, etc.) with associated fiber/hybrid/coax/line, mounts and hardware. Performing of sitewalks and assessments, quoting and sourcing, sweeping lines to customer specifications, installation of tower lights (beacon/strobe), site grounding, plumb and tensioning, troubleshoot and resolve tower maintenance/emergency issues, conduct tower audits and mapping.
Other duties and requirements include:

  • Ability to work independently under limited supervision while supervising 4-5 co-workers.
  • Must be of good character;, dependable and honest, a self-starter and motivator, result-oriented and a team leader.
  • Good organizational skills and ability to communicate effectively both verbally and written.
  • Responsible for company or rented vehicles, trailers, boom trucks/lifts, ATV, tools, miscellaneous equipment and supplies.
  • Ability to comprehend and interpret construction drawings, blue prints, building & tower assembly drawings, and RF Data Sheets.
  • Must comply with and enforce company and industry safety standards.
  • Must have a certified competent climber/rescue card by an accredited trainer.
  • Must have proof of completion of OSHA 10 Hour and 30 Hour Course, CPR/First Aid Training.
  • Must be in good physical condition with stamina, ability to lift over 80 pounds and climb structures as high as 500’.
  • Proficient in all principles of rigging and knot tying.
  • Proficient in all disciplines of Gin Pole procedures.
  • Competent in the operation and proper use of Winches, Capstan Hoist and JLG. Crane Operator Certified.
  • Anritsu Certified.
  • Connector certifications (Andrew, CommScope, Eupen, PPC).
  • Must have a valid driver’s license with a clean driving record; “Class A” CDL required.
  • Attention to detail in site completion forms, close-outs, photo logs and weekly paperwork.
  • Computer skills mandatory.
  • Willingness to travel extensively, nationally and internationally; passport required (lodging and per diem expenses paid by company).
  • High School diploma, GED, or equivalent work experience required. Continued education or military experience preferred. Veterans are encouraged to apply.
  • Eligible to work in U.S. Must speak, read, and write English fluently. Benefits:
  • Competitive Pay
  • 401K Plan
  • Paid sick and vacation
  • Medical and Dental Insurance

PWC is an established Hawaii company. We are a safety oriented and a drug free work place. We offer annual training, competitive hourly wages (with increases based on performance, attitude, and growth of company), medical, and 401K investment plans. We conduct pre-employment and random drug screening, MVR, and background checks. If you are interested in joining a reputable being part of our company please send your resume, references and salary requirements to HR.Department@pwchi.com. We are an equal opportunity employer.

EEO/AAP

If interested, please Email resume to:

Tower Technician / Installer


Location: Honolulu
Level: Tower Technician / Installer

Compensation: Competitive market-based salary proportionates with experience and certifications.

Job Summary: As an integral member of a crew, the Tower Technician / Installer will be responsible for the installation of radio, cellular, and microwave installations. Assigned tasks may include installation on rooftops, existing towers; tower reinforcement; antenna installation and testing; equipment inspections; microwave dish path alignment; waveguide testing and troubleshooting. This position requires the ability to work in a fast paced, changing environment and maintain a high level of professionalism, courtesy, customer service and ethics.

Pacific Wireless Communications has immediate full-time positions for experienced Tower Technician / Installers. Applicants must have experience in installing microwave and LTE antenna systems on elevated antenna structures. Installers must follow safety rules and utilize 100% tie off techniques at all times. Possess basic hand tools for type of work being performed.

Job Description:

  • Work on tower structures, looking after all aspects of work while on the tower structures, ensuring that a quality installation has been performed, including rigging, hoisting, landing, fastening, etc.
  • Installation of equipment including masts, clamping, bracing, supports, antennas, RRUs, cabling, bolting, true-ing up, shooting proper azimuth within tolerances, reading maps and a compass, torqueing to spec, labeling, picture-taking, documentation, plumb and tilt readings with smart level, etc. Closeout requirements are an absolute must.
  • Perform wave-guide, coax, fiber, lines, and hybrid cable installation, connector installation, sweep and testing assisting, weather proofing, color-coding, labeling, etc. connect coax feedlines and jumpers per piping diagrams, and support and fasten adequately for a quality, lasting installation.
  • Do grounding, terminations, fastening, proper bolting and antioxidant use, support of leads, cadwelding as required, etc.
  • Assist on overall job on ground work as well, all tasks required to build and install a site per customer specs, maintain safe work environment, daily use and completion of company and customer forms, assisting with overall crew work, maintenance of vehicles and equipment, etc.
  • Must know how to read and understand drawings, piping diagrams, job specifications, mounting specs, testing procedures, etc. Must be able to work in a team environment on the crew and be a valued member of the team and the company

Physical Requirements:

  • Ability to climb and to work at heights
  • Ability to lift up to 100 lbs.
  • Ability to work outside in all elements; including but not limited to snow, rain, wind and extreme temperatures.
  • Ability to perform a variety of labor-intensive tasks
  • Ability to sit/stand for extended periods of time
  • Ability to perform the same task repeatedly
  • Ability to bend, twist and contort body for extended periods of time to perform specific tasks
  • Must be in good health in order to climb

Minimum Qualifications:

  • Experience as a Microwave/LTE Antenna Systems Installer is a plus
  • Microwave Team Leader or Group leader experience is a plus
  • Possess a valid driver's license -- To be insurable to drive company vehicles
  • Commercial Drivers will be required to sign previous employer affidavit to release any drug screen or safety violation information
  • Possess or be able to obtain valid Climber Certification Card
  • Currently have or willing to obtain an OSHA 10 Hour Safety Training Card, First Aid, and CPR Skill Requirements Personal Characteristics:
  • Desire to work in a team environment
  • Ability to arrive at work on time and be prepared for the day
  • Reliable - Responsible
  • Desires long-term employment Minimum Educational Requirements:
  • High School/GED
  • Basic Computer Skills Benefits:
  • Competitive Pay
  • 401K Plan
  • Paid sick and vacation
  • Medical and Dental Insurance

EEO/AAP

If interested, please Email resume to:

Systems / Microwave Field Technician


Location: Honolulu
Level: Systems / Microwave Field Technician

Compensation: Competitive market-based salary proportionates with experience and certifications.

Summary of Duties:

The Systems / Microwave Field Technician can perform a variety of tasks to repair, maintain, modify, install, train, and consult on communications equipment and systems in a PWC service center or at a customer site.

Essential Duties and Responsibilities:

A. Planning and Coordinating Activities
  • Assist in the coordination of the activities of a group of technical personnel in the installation, checkout, or modification of systems or microwave equipment
  • Determine or recommend inventory levels, part or material substitutions, acquisition of new equipment, etc.
    B. Setup Activities
  • Interpret flow diagrams, schematics, blueprints, product specifications, etc., to insure proper machine or equipment setup.
    C. Equipment Application Activities
  • Use powered hand tools such as drills, saws, air tools, spot welding equipment, etc.
  • Work with fixed gauges or other simple test equipment or visual aids (e.g., “go/no-go” lights, templates, etc.).
  • Work with adjustable measuring or test equipment (e.g., oscilloscope, curve tracer, etc.).
  • Operate keyboard equipment (e.g. typewriter, data entry equipment, computer terminal, etc.).
  • Operate or monitor electronic computing equipment, using a console to activate peripheral equipment (e.g., printer, disc drive, etc.) for a variety of applications.
  • Use diagnostic computer programs to aid in identifying malfunctions in equipment, products, or processes.
    D. Test Activities
  • Functionally test electrical properties of components, subassemblies or product using schematics, written and verbal instruction, etc.
  • Perform comprehensive analytical testing of electrical, mechanical, or computer-based systems.
  • Perform environmental tests on electronic equipment or components (e.g. testing center frequencies, bandwidths, shock, vibration, altitude, temperature, humidity, etc.).
  • Perform “on-the-air” tests of communications equipment in accordance with FCC regulations (e.g. frequency, power, output, etc.).
    E. Troubleshooting and Repair Activities
  • Perform initial or preventive maintenance and adjustments on assembly, process or test equipment to insure proper operation.
  • Identify, diagnose, and repair malfunctions in automated electronic systems (e.g. computerized or other logic-controlled systems, electromechanical equipment, etc.).
  • Diagnose, repair, and maintain communication systems, microwave systems, equipment, parts, and accessories at customer locations or PWC service centers.
    F. Fabrication and Modification Activities
  • Make modifications to electronic circuitry involving changes recommended by the manufacturer, engineering personnel or the customer.
  • Assemble and install communication systems, equipment, parts, and accessories at Motorola service centers or customer locations.
    G. Artwork and Design Activities
  • Produce detail drawings, diagrams, or schematics or subassemblies, assemblies, circuitry, or systems working within established guidelines and standards (e.g. sketches, models, layouts, specifications, verbal instructions, etc.).
  • Prepare block diagrams showing the general electronic or electrical relationships between groups, units, or functions within a system, equipment, or unit.
  • Design circuits (e.g. control circuits, test instrumentation circuits, etc.).
    H. Methods Improvement Activities
  • Keep current on new equipment, processes or products in areas of responsibility through reading technical publications and related literature.
    I. Written Documentation Activities
  • Prepare routine reports or simple memos (e.g. equipment histories, material usage, inventory reports, project statistics, time utilization, etc.).
  • Post or log data (e.g. test information, recording time, work status, equipment utilization etc.) onto appropriate records, graphs, forms, computer code sheets, etc.
  • Apply elementary geometry, general science formulas and/or electrical, mechanical or chemical principles.
  • Conduct physical inventory of test equipment, supplies, etc.
  • Decide on and gather data necessary for analyzing malfunctions and determining recommended course of action.
    J. Communication Activities
  • Meet with other employees, supervisors, technicians, engineers, quality control, etc. to discuss operations, equipment malfunctions, schedules, or other problems.
  • Explain technical information to non-technical people (production employees, customers, suppliers, buyers, etc.) regarding equipment operation, company products, basic principles, theories, etc.
  • Provide technical expertise and act as liaison with other technical personnel and engineering/drafting departments (e.g. coordinating work schedules, establishing standards or techniques etc.).
  • Handle confidential information as part of the job (e.g. pricing information, design information, personnel data, etc.).
    K. Guidance/Work Direction Activities
  • Provide direction to others by explaining manufacturing operations, product specifications, work procedures, policy guidelines, unit organization, etc.
    L. Safe Work Procedures
  • Pay attention to the safety conditions at each step involved in performing the job (e.g. mixing or using caustic solutions; working with machine cutting, boring, or shaping equipment: handling high voltage equipment/wiring, etc.).
    M. Visual Activities
  • Assemble, inspect, or repair relatively small parts, components, etc. where close visual attention is required.
  • Work with simple blueprints or schematics.
  • Perform data entry operations to inquire on inventories, to place orders, to track down shipments or other applications not involving large volumes of data entry.
    N. Physical Activities
  • Manually lifting, carrying, pushing, pulling, turning, etc. loads of up to about 50 pounds.
  • Reading, proofing, assembling, inspecting, or other similar activities that might produce minor eyestrain.
  • Reaching, grasping, stretching movements.
    O. Working Environment
  • Work in areas that involve temperatures more than about 10 degrees outside a normal controlled climate.
  • Work in dust, fumes, or odors not requiring protective equipment.
  • Work in noise levels that are high enough not to permit normal, conversational speech.

    Business Functions and Skills:

  • Must keep and organize accurate records of installations, service and equipment.
  • Call software and hardware vendors to request service regarding defective products.
  • Communicate problem resolution progress and status to appropriate parties.
  • Analyze/evaluate incident reports and make recommendations to reduce incident rate.
  • Prepare standard statistical reports, such a service order and maintenance reports.
  • Develop and document problem resolution process.
  • Document user training materials and procedures.
  • Assist in evaluating technology resource needs.
  • Meet customer expectations (responsiveness, follow-up, courtesy, professionalism).
  • Perform other duties as assigned and as relevant to the position.

    Key skills and abilities include:

  • Ability to work with other employees and management to meet the goals of the company and within the guidelines of the company Code of Conduct.
  • Ability to effectively handle irate customers and customer issues.
  • Ability to communicate successfully with technical customers and PWC field personnel.
  • Ability to improve technical knowledge and management skills with PWC provided training.

    Job Qualifications

  • High school diploma plus 2-year technical school background in electronics or military equivalent.
  • Fundamental knowledge of electronics and electronics theory, computers and computer networking.
  • Having an IT computer technical background is a major plus.
  • FCC GROL and CET certification are required with 6 months of employment.
  • IT computer technical background is a major plus.
  • A+ certification highly desired.

    Benefits:

  • Competitive Pay
  • 401K Plan
  • Paid sick and vacation
  • Medical and Dental Insurance

    EEO/AAP

    If interested, please Email resume to: