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FIELD SERVICE TECHNICIAN

Location: Hilo, HI

Pacific Wireless Communications is looking to hire a full-time Field Service Technician for our Hilo, HI location.

The Field Service Technician will be responsible for the installation, maintenance, service & repair of Motorola P25 two way radio systems and various electronic equipment.

Key Responsibilities:
• Field repair of Motorola P25 two way radio systems
• Major tasks include troubleshooting customer communications equipment and systems (including LMR systems and Microwave Systems
• Key skills and abilities include basic knowledge of electronic circuits found in communications equipment; problem solving skills to troubleshoot equipment critical to a large system where down time is very costly; ability to deal with customer technical and manufacturer field personnel

Job Qualifications:
• Experience as two way radio technician
• Ability to work independent of supervision
• Basic understanding of electronic theory and radio design
• Strong technical, organizational and interpersonal skills
• Autonomous individual that is motivated, a team player and dedicated to training lower level engineers and or technicians
• Ability to perform on call duties after hours and on weekends.

Education and Skills:
• Electronic Technical school training (Associates Science degree in Electronics Technology is a plus)
• Electronic/IT theory knowledge required
• FCC license and or Certified Electronic Technician certification

We are an EEOC employer. Wages for this position are dependent on experience and qualifications

If interested, please Email resume to:

ELECTRONICS SERVICE TECHNICIAN

Location:  Kauai

Position Summary:
Pacific Wireless Communications (PWC) Field IT Technician shall perform programming and updating firmware in radio equipment using a PC laptop computer in the field.  PWC shall provide proper training to the Field IT Technician to perform these functions above.

Skills and Abilities:

  • Experience in repairing PC computers
  • Knowledge of IP and Router technology is a plus
  • Ability to work independent of supervision
  • Proficient in MS Excel & Word
  • Ability to work with co-employees and to communicate successfully with customers
  • Strong technical and organizational skills

Key Responsibilities:

  • Perform radio programming in the field at customer locations
  • Complete reports on work performed daily
  • Must have current driver’s license and clean drivers abstract

Qualifications:

  • 2 year experience in PC computer repair and Windows installation
  • Current CompTIA A+ certification
  • Current CompTIA Network+ certification is a plus
  • 2 year degree in Information Technology is a plus
  • 2 year degree in Electronic Technology is a plus


If interested, please Email resume to:

FIELD IT TECHNICIAN

Location:  Honolulu

Position Summary:
The Electronics Service Technician will be responsible for the installation, maintenance, service & repair of wireless communications, CCTV, network and various electronic equipment.

Key Responsibilities:
- General 2 way radio technician
- Major tasks include troubleshooting customer communications equipment and systems (including LMR systems, Microwave Systems, Wireless Networks, Wireless Point to Point, Wireless Point to Multi-Point, Physical Security
- Key skills and abilities include basic knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment; problem solving skills to troubleshoot equipment critical to a large system where down time is very costly; ability to deal with customer technical and manufacturer field personnel

Job Qualifications:
- Technical design and troubleshooting expertise in wireless telecommunications
- Excellent report writing abilities
- Ability to work independent of supervision
- Ability to transform conceptual technical ideas into words and diagrams
- Basic understanding of electronic theory and radio design
- Strong technical, organizational and interpersonal skills
- Autonomous individual that is motivated, a team player and dedicated to training lower level engineers and or technicians
- In field support of service orders and or projects are also essential
- Ability to deploy and perform work in the field as a part of a team or as a technical team lead


Education and Skills
- Technical school training or similar background
- Electrical/IT theory knowledge required
- FCC license, CET, A+ or Network+ certification highly desired

If interested, please Email resume to:

MOBILE RADIO INSTALLER

Location:  Honolulu

Job Duties and Tasks

Perform a wide variety of duties associated with the installation, dismantling, assembly, inspection and routing, testing, and repair of communications equipment in a company service center or at a customer’s location;

Inspect equipment to be used to determine condition and install mobile units including drilling of holes, routing of cables, and the connecting of the antenna, control heads, speakers, microphones, and other auxiliary accessories;

May repair minor defects by soldering connections, wiring leads and realigning leads to assure correct positioning, dress wires, assemble parts, and conduct continuity checks by use of such standard equipment as voltmeters or other test equipment;

Work under direction of licensed technician or supervisor referring problems of a technical nature for aid and guidance. 

Maintain company property and perform related work such as cleaning, packing, and storing of equipment and the keeping of records such as number of items repaired or installed.

Job Qualifications

Education:       High School Graduate

Experience:     Some related work background

Other:              Experience in Car Stereo and/or Car Alarms
May have basic training in electronics or electronic theory. 
Electro-mechanical or automotive experience desirable.

.If interested, please submit your resume to: EEO/AAP

Email resume to:

SERVICE REPRESENTATIVE

Location:  Honolulu

Primary Purpose of Position

    • To promote and maintain a high level of customer satisfaction with our existing customers that has a Pacific Wireless Communications Service and Maintenance Agreements.  Incrementally increase the amount of Service Agreement contracts in the assign Service Representative territory assigned.

Major Duties of Position

  • Position requires CSR to be in front of customers the majority of his/her time.
  • Promote and sell company’s Service Department Service and Maintenance Agreements.
  • Perform personal visits with existing and potential service customers.
  • Provide customer services such as picking up radios for repair and delivering it back to our valued customers.
  • Assist customers in purchasing parts, batteries, and accessories.
  • Coordinate with customer any service resolution problems and follow up on all indications of customer dissatisfaction.
  • Call on users of competitive service for the purpose of keeping in touch with these users in the event they require our company services and solutions.
  • Pass on to the proper equipment sales group leads on prospective equipment purchasers.
  • Duties and responsibilities include picking up and delivering of repaired or new equipment.

Job Qualifications

  • Exceptional personal customer service skills both in person and on the telephone.
  • Excellent command of the English language in both written and oral forms.
  • Good math skills.
  • Excellent interpersonal skills.
  • Ability to identify and meet customers’ needs and requirements.
  • Must be computer literate and current on new technology.
  • Must be hardworking, a self-starter and a problem solver.
  • Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
  • Positive and upbeat attitude.
  • 2 year or 4 year College Degree preferred and 2 years past experience in customer service or sales
  • Valid Driver’s License with Clear Driving Record

.If interested, please submit your resume to: EEO/AAP

Email resume to:

Tower Technician/ Top Hand

Location:  Honolulu

Level: Tower Technician / Top Hand

Compensation: Competitive market based salary proportionate with experience and certifications.

Job Summary: As an integral member of a crew, the Tower Technician /Top Hand will be responsible for the installation of microwave and radio installations. Assigned tasks may include installation on rooftops, existing towers; tower reinforcement; antenna installation and testing; equipment inspections; microwave dish path alignment; waveguide testing and troubleshooting. This position requires the ability to work in a fast paced, changing environment and maintain a high level of professionalism, courtesy, customer service and ethics.

Pacific Wireless Communications has immediate full time positions for experienced Tower Technician/Top Hand. Applicants must have experience in leading installing microwave and LTE antenna systems on elevated antenna structures. Installers must follow safety rules and utilize 100% tie off techniques at all times. Possess basic hand tools for type of work being performed.
Job Description:

  • Lead work on tower top, looking after all aspects of work while at the tower top, ensuring that a quality installation has been performed, including rigging, hoisting, landing, fastening, etc.
  • Installation of up-top equipment including masts, clamping, bracing, supports, antennas, RRUs, cabling, bolting, true-ing up, shooting proper azimuth within tolerances, reading maps and a compass, torqueing to spec, labeling, picture-taking, documentation, plumb and tilt readings
    with smart level, etc. Closeout requirements are an absolute must.
  • Perform wave-guide, coax, fiber, lines, and hybrid cable installation, connector installation, sweep and testing assisting, weather proofing, color-coding, labeling, etc. connect coax feedlines and jumpers per piping diagrams, and support and fasten adequately for a quality, lasting installation.
  •  Do grounding, terminations, fastening, proper bolting and antioxidant use, support of leads, cadwelding as required, etc.
  • Assist on overall job on ground work as well, all tasks required to build and install a site per customer specs, maintain safe work environment, daily use and completion of company and customer forms, assisting with overall crew work, maintenance of vehicles and equipment, etc.
  • Must know how to read and understand drawings, piping diagrams, job specifications, mounting specs, testing procedures, etc. Must be able to work in a team environment on the crew and be a valued member of the team and the company

Physical Requirements:

  • Ability to climb and to work at heights
  • Ability to lift up to 100 lbs
  • Ability to work outside in all elements; including but not limited to snow, rain, wind and extreme temperatures.
  • Ability to perform a variety of labor intensive tasks
  • Ability to sit/stand for extended periods of time
  • Ability to perform the same task repeatedly
  • Ability to bend, twist and contort body for extended periods of time to perform specific tasks
  • Must be in good health in order to climb

Minimum Qualifications:

  • Experience as a Microwave/LTE Antenna Systems Installer
  • Microwave Team Leader or Group leader experience is a plus
  • Possess a valid driver's license -- To be insurable to drive company vehicles
  • Commercial Drivers will be required to sign previous employer affidavit to release any drug screen or safety violation information
  • Possess or be able to obtain valid Climber Certification Card
  • Currently have or willing to obtain an OSHA 10 Hour Safety Training Card, First Aid, and CPR

Skill Requirements Personal Characteristics:

  • Desire to work in a team environment
  • Ability to arrive at work on time and be prepared for the day
  • Reliable - Responsible
  • Desires long-term employment

Minimum Educational Requirements:

  • High School/GED
  • Basic Computer Skills

Benefits:

  • Competitive Pay
  • 401K Plan
  • Paid sick and vacation
  • Medical and Dental Insurance

.

If interested, please submit your resume to: EEO/AAP

Email resume to:

ACCOUNT MANAGER

Location:  Honolulu

Position Summary
PWC’s Account Manager shall be part of a sales team that provides wireless communications solutions to customers. Compensation includes a base salary, commissions and activation incentives.

Attributes

  • Ability to communicate the features and benefits of push to talk dispatch two way radios.
  • Professional sales skills in selling product, service, and maintenance
  • Good verbal and writing skills
  • Proficient in Microsoft Word and Excel


Key Responsibilities

  • Sell to customers wireless dispatch radio systems solutions which provide productivity and cost savings tools to customers.
  • Achieving the assigned sales goals;
  • Team with company employees to sell the company’s install, service, and maintenance products;
  • Maintaining detailed knowledge of the 3rd Party Applications that work with push to talk dispatch radio system.
  • Resolve customer complaints regarding sales and service.
  • Represent company at trade association meetings to promote products.
  • Confer with potential customers regarding equipment and services needs and advise customers on types of equipment to purchase.

Required Experience and Knowledge

  • Two years of highly responsible and verifiable experience in a competitive sales environment.  The successful candidate must be an aggressive, highly skilled sales professional with proven success in selling in a competitive marketplace.
  • Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Technology – Sales technical knowledge of consultant type selling.
  • Excellent written and verbal communication skills are required. Must be able to work in a team environment.

Experience and Education

- Minimum education equivalent to 4 year college degree or 2+ years of sales experience in a competitive environment.

- 2+ years of sales experience in working with technology systems is a plus.

.

If interested, please submit your resume to: EEO/AAP

Email resume to:

INSIDE SALES REPRESENTATIVE – CUSTOMER EXPRESS

Position Summary
PWC’s Customer Express Sales Representative shall sell Motorola two way radio equipment, accessories and batteries to new and existing customers over the telephone. Compensation includes base salary and sales commissions.


Attributes

  • Salesperson must have excellent telephone selling skills.
  • Must be persuasive and highly motivated to make sales
  • Ability to quickly learn the Motorola commercial radio portfolio of products
  • Ability to work independent of supervision
  • Proficient in Microsoft Word and Excel


Key Responsibilities
Sell to customers two way radios and accessories

  • Achieving the assigned sales goals;
  • Team with company employees to sell the company’s install, service, and maintenance products;
  • Confer with potential customers regarding equipment and services needs and advise customers on types of equipment to purchase.

Required Experience and Abilities
Telemarketing or inside sales experience is a plus

  • Ability to complete the Motorola Sales Associates and Professional sales certification
  • Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity -- The ability to speak clearly so others can understand you.
  • Speech Recognition -- The ability to identify and understand the speech of another person.
  • Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Written Comprehension -- The ability to read and understand information and ideas presented in writing.

Experience and Education
- Minimum education equivalent to an Associate’s degree or 2+ years of sales experience in a competitive environment.

- 2+ years of sales experience in working with technology systems is a plus.

.

If interested, please submit your resume to: EEO/AAP

Email resume to:

SALES REPRESENTATIVE

Position Summary
PWC’s Account Executive-Outside Sales person will be part of a sales team that provides wireless communications solutions to customers. Compensation includes a base salary, commissions, and activation incentives.

Attributes

  • Ability to communicate the features and benefits of push to talk dispatch two way radios.
  • Professional sales skills in selling product, service, and maintenance
  • Good verbal and writing skills
  • Proficient in Microsoft Word and Excel


Key Responsibilities

  • Sell to customers wireless dispatch radio systems solutions which provide productivity and cost savings tools to customers.
  • Achieving the assigned sales goals;
  • Team with company employees to sell the company’s install, service, and maintenance products;
  • Maintaining detailed knowledge of the 3rd Party Applications that work with push to talk dispatch radio system.
  • Resolve customer complaints regarding sales and service.
  • Represent company at trade association meetings to promote products.
  • Confer with potential customers regarding equipment and services needs and advise customers on types of equipment to purchase.

Required Experience and Knowledge

  • Two years of highly responsible and verifiable experience in a competitive sales environment.  The successful candidate must be an aggressive, highly skilled sales professional with proven success in selling in a competitive marketplace.
  • Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Technology – Sales technical knowledge of consultant type selling.
  • Excellent written and verbal communication skills are required. Must be able to work in a team environment.

Experience and Education

- Minimum education equivalent to 4 year college degree or 2+ years of sales experience in a competitive environment.

- 2+ years of sales experience in working with technology systems is a plus.

If interested, please submit your resume to: EEO/AAP

Email resume to:

RADIO ENGINEER

Location: Honolulu

Position Summary

Pacific Wireless Communication’s, Hawaii’s leader in two way radio sales and service, has an immediate opening for a Radio Engineer in its Honolulu office. The Radio Engineer requires a strong understanding of two-way radio system design. Pacific Wireless Communications shall provide training related to Motorola radio systems.

Attributes
- Technical design capabilities in wireless radio telecommunications
- Report writing abilities
- Ability to work independent of supervision
- Proficient in Microsoft Project, Excel, Word, and Power Point
- Basic understanding of one or more areas of engineering, such as:  RF design and optimization, network design, switching, microwave, ancillary services
- Strong technical, organizational and interpersonal skills
- Autonomous individual that is motivated, a team player and dedicated to training lower level engineers
- Knowledge and experience in Computer Aided Design is a plus.

Key Responsibilities
- Presales general wireless engineering and systems design support
- Presales estimation of labor required for installation and optimization
- Provide engineering support with minimal supervision
- Perform installation and optimization of communications equipment. 
- Maintain work related reports and records of a highly technical nature.

Qualifications
- BSEE degree in electronics OR
- 5 years of experience in RF Engineering experience in wireless communications
- Experience in designing Motorola radio systems is a plus.

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