Employment

ACCOUNT MANAGER

Location: Honolulu, HI

Principal Duties and Responsibilities

The Account Manager is responsible to call on existing customers, establish new customers, assess needs, propose solutions and sell radio and wireless data systems. Additionally, the Account Manager must maintain relationships with customers, attend trade shows and provide a weekly report of activities.

Skills, Education, and Experience Required:

Must be motivated, organized, highly driven, a fast learner, proficient in Microsoft Word, Excel and PowerPoint. 2+ years of outside sales experience.

Email resume to: HRDept@pwchi.com
EEO/AAP

CUSTOMER EXPRESS REPRESENTATIVE

Location: Honolulu

Job Duties and Responsibilities:

Responsible for all inside sales activities focusing on outbound telephone sales efforts. Follow up on marketing promotions, flyer, mailers, etc. Handle all customer inquiries, generate parts and equipment proposals. Provide outside sales support, process telemarketing promos as well as in-house customer surveys.

Requirements:

• High School diploma
• College degree or equivalent sales experience, a plus.
• Proficiency in MS Office.
• Excellent phone etiquette.
• Computer networking experience desired.

Email resume to: HRDept@pwchi.com
EEO/AAP

FIELD INSTALLER

Location: Honolulu

Job description:

The Installer will work with a team to install Microwave and Cellular antenna systems in addition to wireless electronic equipment. Job site work includes CCTV, CAT 5 & Fiber, Data systems, etc.
FCC General, CAT5 install certifications, fiber install certifications, Andrews & CommScope cable install certifications, etc., is a plus.

Job requirements:

• Must be a team-player.
• Must be able to work with hand tools and electric tools.
• Climbing and lifting in outdoor conditions.

Qualifications:

• High School diploma
• Valid drivers license

Email resume to: HRDept@pwchi.com
EEO/AAP

IT SERVICE TECHNICIAN

Job Duties and Tasks:

The IT Service Technician must have knowledge of a broad range of desktop, server and networking products, including wireless access points, routers and switches. The position is responsible to start, install and a complete a wired or wireless network computer systems by reviewing work orders, gathering equipment, supplies, tools, and coordinating schedules with customers, installing cable, installing equipment and programming equipment while adhering to the standards of Pacific Wireless Communications. The IT Service Technician must be able to maintain and test equipment related to a network computer system for functionality, troubleshoot and correct deficiencies.

Essential Duties and Responsibilities:

The IT Service Technician performs the following essential duties:

Technical Functions and Skills:

• Provide technical support for external clients.
• Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to next level of technical staff.
• Train users on software and hardware.
• Must have knowledge of and be willing to observe safe practices and procedures during installing and service.
• Must be capable of lifting up to 50 pounds.
• Must be willing to continually learn through training (both formal and informal) including reading instruction manuals.
• Must have excellent customer relation skills.
• Must have strong troubleshooting and mechanical aptitude.
• Excellence troubleshooting IP based CCTV and low voltage systems skills.
• Capable of working with minimal supervision.
• Must be capable of working at heights using a ladder and bucket truck.

Business Functions and Skills:

• Must keep and organize accurate records of installations, service and equipment.
• Call software and hardware vendors to request service regarding defective products.
• Communicate problem resolution progress and status to appropriate parties.
• Analyze/evaluate incident reports and make recommendations to reduce incident rate.
• Prepare standard statistical reports, such a service order and maintenance reports.
• Develop and document problem resolution process.
• Document user training materials and procedures.
• Assist in evaluating technology resource needs.
• Meet customer expectations (responsiveness, follow-up, courtesy, professionalism).
• Perform other duties as assigned and as relevant to the position.

Qualifications:

• Minimum of 4 years of network and computer support experience.
• Have an Associate’s or Bachelor’s degree in the related field can be substituted for a year of experience.
• CCNA and MCSE is a plus.
• Must be able to travel.
• Candidate is required to adhere to company drug testing policy and will be required to pass background check.
• Must have a valid Hawaii driver’s license with a clean driving record
• Must have own car

Working knowledge of:

• Windows Server and Desktop Operating systems
• Active Directory and Group Policy
• LANs
• WANs
• WiFi
• Routers, Switches
• Basic knowledge of Microsoft Office Suite and Visio.

Email resume to: HRDept@pwchi.com
EEO/AAP

JR. FIELD SERVICE TECHNICIAN / INSTALLER

Location: Kauai & Maui

Job Duties and Tasks

Perform a variety of tasks to support the Service Department in a Field Environment. Assignments and tasks include: Installation, Removals, Setup, Maintenance, Repair, Servicing, Programming, and Labor type of work (hauling, lifting, moving, relocating, carrying, deconstructing & constructing) on Wireless, Communication, CCTV, Network, IT based and other electronic equipment. Work with and assist Technicians in assigned tasks.

Major tasks include:

• Removal and Installation of Wireless, Communication, CCTV, Network, IT based and other electronic equipment in Mobile vehicles and Field Locations.
• Program, setup, repair, maintain, adjust, align, and test Wireless, Communication, CCTV, Network, IT based and other electronic equipment.
• Perform labor including: hauling, lifting, moving, relocating, carrying, deconstructing, and constructing Wireless, Communication, CCTV, Network, IT based and other electronic equipment.
• Assist Technicians, engineering, and other technical representative in completing assigned tasks such as maintenance, repair, design, modification, removal, and installation of Wireless, Communication, CCTV, Network, IT based and other electronic equipment and systems.
• Interfacing with Customers, which includes the use of customer interface/customer service skills.
• Interface with vendors, co-workers, and other company representatives to complete assigned tasks.
• Completed documentation related to tasks: Service Orders, Half-sheets, Service Reports, Diagrams, and other needed documentation.

Key skills and abilities include:

• Ability to use various hand tools, power tools, and test equipment to complete assigned tasks;
• Ability to read, study, and learn information related to communication and IT based equipment and systems;
• Ability to work with other employees and management to meet the goals of the company and within the guidelines of the company code of conduct;
• Ability to read various documentation and schematics of audio, RF, digital, microprocessor, electronic, and IT based circuits;
• Ability to use problem solving skills to troubleshoot various communication & IT based equipment;
• Ability to deal professionally with customers, vendors, technical, and PWC field personnel;
• Ability to interpret and apply information in equipment service publications
• Ability to drive safely in inclement weather to sites which may be difficult to locate;
• Available to work after hours and at any time of day or night;
• Ability to perform after being called for emergency work at any time of day or night; and ability to follow safe work procedures when handling high voltage equipment and various powered hand tools.

Job Qualifications:

Education: High School plus technical school training in electronics, IT, or a similar background.

Experience: Experienced knowledge of electronic/electrical/IT theory.

Preferred but not required:

1. Knowledge of Wireless, Communication, CCTV, Network, IT based and other electronic equipment/systems and nomenclature.
2. Certifications: FCC GROL license, CET Certification, A+, Network+.

Email resume to: HRDept@pwchi.com
EEO/AAP

PHYSICAL SECURITY TECHNICIAN

Job Duties and Tasks

The Physical Security Technician must have knowledge of a broad range of security and networking products, including access control and IP based and Analog CCTV systems. Knowledge of Cisco, Bosch, Pelco and/or DvTel equipment is a plus. The position is responsible to start, install and complete IP based CCTV, Access Control and Monitoring System installations by reviewing work orders, gathering equipment, supplies, tools, and coordinating schedules with customers, installing cable, installing equipment and programming equipment while adhering to the appropriate national and local codes as well as the standards of Pacific Wireless Communications. The Physical Security Technician must be able to maintain and test equipment related to an IP based CCTV and Access system for functionality, troubleshoot and correct deficiencies.

Essential Duties and Responsibilities:

Technical Functions and Skills:

• Provide technical support for external clients.
• Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to next level of technical staff.
• Train users on software and hardware.
• Must have knowledge of and be willing to observe safe practices and procedures during installation and service.
• Must be capable of achieving tower climbing certification.
• Must be capable of working at heights using a ladder and bucket truck.
• Must be capable of lifting up to 50 pounds.
• Must be willing to continually learn through training (both formal and informal) including reading instruction manuals.
• Must have excellent customer relation skills.
• Must have strong troubleshooting and mechanical aptitude.
• Excellent troubleshooting IP based CCTV and low voltage systems skills.
• Capable of working with minimal supervision.

Business Functions and Skills:

• Must keep and organize accurate records of installations, service and equipment.
• Call software and hardware vendors to request service regarding defective products.
• Communicate problem resolution progress and status to appropriate parties.
• Analyze/evaluate incident reports and make recommendations to reduce incident rate.
• Prepare standard statistical reports, such a service order and maintenance reports.
• Develop and document problem resolution process.
• Document user training materials and procedures.
• Assist in evaluating security resource needs.
• Meet customer expectations (responsiveness, follow-up, courtesy, professionalism).
• Perform other duties as assigned and as relevant to the position.

Qualifications:

• Minimum of 2 years of IP based CCTV systems, networking equipment, WiFi, and digital video server experience.
• Must be able to travel.
• Candidate is required to adhere to company drug testing policy and will be required to pass background check.
• Must have a valid Hawaii driver’s license with a clean driving record
• Have own car

Working knowledge of:

• Analog and IP based camera systems
• DVRs, and NVRs
• Access control systems
• LANs
• Point-to-Point radio devices
• Routers, Switches
• Microsoft Excel and Visio

Email resume to: HRDept@pwchi.com
EEO/AAP

STAFF ACCOUNTANT

Duties include:

• Maintaining general and subsidiary ledgers and supporting documentation. Assists with daily, monthly and yearly closings.
• Performing reconciliations to ensure completeness and accuracy of accounting information.
• Preparing necessary journal and adjusting entries to general and subsidiary ledgers
• Obtaining reasonable assurance of the accuracy of accounts; investigates and resolves any discrepancies or irregularities in the accounts.
• Set up and maintain the contract management files in the system.
• Update the SA revenue and billing schedule and the deferred income schedule
• Responsible for compiling amounts owed from purchase orders, charge slips, sales tickets, etc.
• Prepare invoices
• Maintain all payment records.
• Responds to customer billing inquiries.
• Filling in for purchasing during times of absence.
• Other accounting duties as mandated by the Sr. Controller and the Accounting Manager.

Minimum Qualification Requirements:

• Associates in Accounting and/or 1-2 years related experience with progressive responsibilities.
• Strong written, verbal, and interpersonal communication skills.
• Flexible personality, capable of adapting to new circumstances and thriving in fast-paced environment.
• Ability to multi-task and problem-solve.
• Working knowledge of Microsoft Office, experience with Ormandy a plus

Email resume to: HRDept@pwchi.com
EEO/AAP