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Employment

DISPATCH / CALL CENTER MANAGER

Location:  Honolulu

Job Duties and Tasks

Manage and perform a variety of tasks to coordinate and supervise the activities and responsibilities of the Pacific Wireless Communications Service Department Call Center.  The Call Center is a key component of Pacific Wireless Communications state-wide service department. The company Call Center’s main goal is to provide quality service in a timely manner by working with Customers, Technicians, Installers, Sales Personnel, and other PWC employees. Major tasks of Call Center include: Scheduling, Coordination, Status, Follow up of Service related activities, and completing all required documentation. Service scheduling activities include (but are not limited to): Installs, Removals, Trouble calls, Preventive Maintenance Inspections, Estimates, Site walks, Programming, etc. Documentation includes (but not limited to): Service Orders, half-sheets, Service Reports, Customer Reports, Customer documents, Purchase Orders, PMI sheets, spread sheets, scheduling sheets, etc.

Major tasks include:

  • Provide Leadership in support of the Call Center tasks, goals, and responsibilities in line with providing 1st Class Service and being at the 1st Class level;
  • Create and maintain highly productive/effective Team environment that will concentrate on generation, tracking, follow up, escalation, and completion of all Call Center tasks in a priority manner which meets or exceeds Customer requirements/expectations.
  • Coordination of training to grow the knowledge base of Call Center employees;
  • Supervise and assist Call Center employees to improve individual and Team performance to meet the Call Center and Customer Satisfaction goals and responsibilities.
  • Customer Service tasks/responsibilities/assignments.
  • Follow up on all Customer Issues to assure that it is resolved;
  • Assist in basic troubleshooting of communications systems by obtaining information from customers and/or other sources to provide information necessary for the Field Technical Manager and field technicians to isolate system outages and/or problems;

 

Email resume:  HRDept@pwchi.com
EEO/AAPKey skills and abilities include:

  • Excellent Customer Service/Satisfaction skills.
  • Ability to supervise, lead, and mentor Call Center employees to be successful in their jobs.
  • Ability to work with other employees and management to meet the goals of the company and within the guidelines of the company’s code of conduct.
  • Ability to effectively handle irate customers and customer issues.
  • Ability to communicate successfully with Technical Customers and PWC field personnel.
  • Ability to improve technical knowledge and management skills with PWC provided training.






Job Qualifications

Education:       Minimum:  High School degree.
Preferred: 2 year Associates degree or a 4 year degree from an accredited college or university or equivalent.
OR
Successful experience as a Supervisor in a call center or dispatch center.

Experience:     Minimum of 2 years of comprehensive experience in managing (and supervising personnel related to) a successful and effective Comm Center, Scheduling Center, and/or Dispatch Center.
Candidate having experience in writing effective technical reports is a plus.

Other:              Minimum Skills: Excellent typing skills, in depth experience in using Microsoft Word and Excel.  

Email resume to:

MOBILE INSTALLER

Location:  Hilo, HI

Job Duties and Tasks
Perform a wide variety of duties associated with the installation, dismantling, assembly, inspection and routing testing and repair of communications equipment in a company service center or at a customer’s location

Inspect equipment to be used to determine condition and install mobile units including drilling of holes, routing of cables, and the connecting of the antenna, control heads, speakers, microphones, and other auxiliary accessories

May repair minor defects by soldering connections, wiring leads and realigning leads to assure correct positioning, dress wires, assemble parts and conduct continuity checks by use of such standard equipment as voltmeters or other test equipment

Work under direction of licensed technician or supervisor referring problems of a technical nature for aid and guidance. 

Maintain company property and perform related work such as cleaning, packing, and storing of equipment and the keeping of records such as number of items repaired or installed.

Job Qualifications
Education:       High School Graduate
Experience:     Some related work background
Other:  Experience in Car Stereo and/or Car Alarms
May have basic training in electronics or electronic theory. 
Electro-mechanical or automotive experience desirable.

Email resume to:

LEAD TOWER TECHNICIAN/INSTALLER


Location:  Honolulu

Level: Experienced Tower Technician/Steel or Iron Worker Experience
Compensation: Competitive market based salary proportionate with experience and certifications.


Job Description Summary:
Pacific Wireless Communications is looking for experienced applicants to install equipment on cellular towers, rooftops and other elevated structures. Perform other installation, inspection and maintenance activities as directed. Follow safety rules and utilize 100% tie off techniques at all times. Possess basic hand tools for type of work being performed.

Essential Duties and Responsibilities include the following:
• Climbing towers in excess of 300 feet and ladders at various heights
• Construction, erection and maintenance of various tower types
• Off-loading material and inventory
• Preparation and cleaning of sites
• Ability to follow all safety procedures and maintain a safe work environment
• Frequent overtime is required
• Other duties may be assigned

Physical Requirements:
• Ability to climb and to work at heights
• Ability to lift up to 100 lbs
• Ability to work outside in all elements; including but not limited to snow, rain, wind and extreme temperatures.
• Ability to perform a variety of labor intensive tasks
• Ability to sit/stand for extended periods of time
• Ability to perform the same task repeatedly
• Ability to bend, twist and contort body for extended periods of time to perform specific tasks
• Must be in good health in order to climb

Minimum Qualifications:
• Clear driving record, background, and drug screen
• Possess a valid driver's license -- To be insurable to drive company vehicles
• Possess or be able to obtain valid Climber Certification Card
• Currently have or willing to obtain an OSHA 10 Hour Safety Training Card, First Aid, and CPR

Skill Requirements Personal Characteristics:
• Able to work various shifts and able to travel off island as needed
• Ability to arrive at work on time and be prepared for the day
• Reliable - Responsible
• Desires long-term employment

Minimum Educational Requirements:
• High School/GED
• Basic Computer Skills

Benefits:
• Competitive Pay
• 401K Plan
• Paid sick and vacation
• Medical and Dental Insurance

Email resume to:

FIELD SERVICE TECHNICIAN


Location:  Kauai

Pacific Wireless Communications is looking to hire a full-time Field Service Technician for our Kauai, HI location.

The Field Service Technician will be responsible for the installation, maintenance, service & repair of Motorola P25 two way radio systems and various electronic equipment.

Key Responsibilities:
• Field repair of Motorola P25 two way radio systems
• Major tasks include troubleshooting customer communications equipment and systems (including LMR systems and Microwave Systems)
• Key skills and abilities include basic knowledge of electronic circuits found in communications equipment; problem solving skills to troubleshoot equipment critical to a large system where down time is very costly; ability to deal with customer technical and manufacturer field personnel
Job Qualifications:
• Experience as two way radio technician
• Ability to work independent of supervision
• Basic understanding of electronic theory and radio design
• Strong technical, organizational and interpersonal skills
• Autonomous individual that is motivated, a team player and dedicated to training lower level engineers and or technicians
• Ability to perform on call duties after hours and on weekends.
Education and Skills:
• Electronic Technical school training (Associates Science degree in Electronics Technology is a plus)
• Electronic/IT theory knowledge required
• FCC license and or Certified Electronic Technician certification
We are an EEOC employer. Wages for this position are dependent on experience and qualifications.
AAP

Email resume to:

SALES REPRESENTATIVE

Location:   Honolulu

Position Summary
Pacific Wireless Communication’s Sales Representative shall be part of a sales team that will provide wireless communications solutions to customers. Compensation includes a base salary, commissions, and activation incentives.

Attributes

  • Ability to communicate the features and benefits of push to talk dispatch two way radios.
  • Professional sales skills in selling product, service, and maintenance
  • Good verbal and writing skills
  • Proficient in Microsoft Word and Excel


Key Responsibilities
Sell to customers wireless dispatch radio systems solutions which provide productivity and cost savings tools to customers.

  • Achieving the assigned sales goals;
  • Team with company employees to sell the company’s install, service, and maintenance products;
  • Maintaining detailed knowledge of the 3rd Party Applications that work with push to talk dispatch radio system.
  • Resolve customer complaints regarding sales and service.
  • Represent company at trade association meetings to promote products.
  • Confer with potential customers regarding equipment and services needs and advise customers on types of equipment to purchase.

Required Experience and Knowledge
Two years of highly responsible and verifiable experience in a competitive sales environment.  The successful candidate must be an aggressive, highly skilled sales professional with proven success in selling in a competitive marketplace.

  • Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Technology – Sales technical knowledge of consultant type selling.
  • Excellent written and verbal communication skills are required. Must be able to work in a team environment.

Experience and Education

  • Minimum education equivalent to 4 year college degree or 2+ years of sales experience in a competitive environment.
  • 2+ years of sales experience in working with technology systems is a plus.


EEO/AAP

Email resume to:

STAFF ACCOUNTANT

Location:  Honolulu

Duties:

  • Maintains reasonable assurance of the accuracy of general ledger accounts; investigates and resolves any discrepancies
  • Performs reconciliations to ensure completeness and accuracy of accounting information.
  • Prepare month end and necessary adjusting entries
  • Supports annual financial review, including preparation of schedules and timely response to auditor inquiries
  • Maintains internal controls with regard to proper safekeeping and organization of accounting records
  • Serve as Accounts Payable/Receivable  alternate as needed
  • Other accounting duties as required by the Controller

Requirements:

  • Bachelor’s degree preferred, minimum associates degree in accounting
  • 3 years related experience with progressive responsibilities.
  • Strong written, verbal, and interpersonal communication skills.
  • Ability to adapt to change and multi task in a fast pace environment
  • Working knowledge of Microsoft Office with a strong emphasis in Excel
Email resume to:

INSTALLER/TOWER TECHNICIAN

Location:  Hilo

We are currently seeking an individual for installation of Antenna and Electronic Systems at our Hilo, HI location.  This is an entry level position with room for advancement.

Position Requirements:

  • Must be able to travel statewide, but position will be based in Hilo, HI
  • Attention to detail/good communication skills including reading and writing
  • Must be able to work at heights in excess of 100 feet on a regular basis
  • Must be able to push, pull, turn, carry, and lift loads of over 70 lbs.
  • Must be able to frequently bend or stoop over materials being assembled, repaired, tested or worked on
  • Must be able to work variable hours
  • Must be able to work full-time
  • Must have a clean driver’s abstract
  • Must pass a background screening and pre-employment drug screening

Education:

  • High School diploma or GED
  • Basic computer skills

Benefits:

  • Competitive Pay
  • 401k Plan
  • Paid sick and vacation
  • Medical and Dental Insurance
Email resume to:

FIELD SERVICE TECHNICIAN – HILO, HI

Pacific Wireless Communications is looking to hire a full-time Field Service Technician for our Hilo, HI location.
The Field Service Technician will be responsible for the installation, maintenance, service & repair of Motorola P25 two way radio systems and various electronic equipment.
Key Responsibilities:
• Field repair of Motorola P25 two way radio systems
• Major tasks include troubleshooting customer communications equipment and systems (including LMR systems and Microwave Systems
• Key skills and abilities include basic knowledge of electronic circuits found in communications equipment; problem solving skills to troubleshoot equipment critical to a large system where down time is very costly; ability to deal with customer technical and manufacturer field personnel
Job Qualifications:
• Experience as two way radio technician
• Ability to work independent of supervision
• Basic understanding of electronic theory and radio design
• Strong technical, organizational and interpersonal skills
• Autonomous individual that is motivated, a team player and dedicated to training lower level engineers and or technicians
• Ability to perform on call duties after hours and on weekends.
Education and Skills:
• Electronic Technical school training (Associates Science degree in Electronics Technology is a plus)
• Electronic/IT theory knowledge required
• FCC license and or Certified Electronic Technician certification

We are an EEOC employer. Wages for this position are dependent on experience and qualifications.
Email resume to:  HRDept@pwchi.com
EEO/AAP

Email resume to:

SERVICE ADMINISTRATIVE CLERK

Location:  Honolulu

SUMMARY JOB DESCRIPTION
Perform a variety of tasks to coordinate and supervise the activities and responsibilities of Pacific Wireless Communications’ StateNet Central, the heart of the PWC Service Department. StateNet Central’s primary goal is to provide first-class service to external and internal customers.

PRINCIPAL DUTIES AND RESPONSIBILITIES
Creating, processing and completing service documentation, billing, answering the company’s main line and StateNet’s line, keep StateNet manned at all times, dispatch technicians to service calls, maintain open issues and service call logs, assist customer service, and coordinate activities of Service Department.
                     

  • Receive, prioritize and schedule telephone and email requests for service and quotes
  • Understand nature of customer issue and communicate issue to field technicians
  • Follow-up with technicians to obtain status of service calls
  • Follow-up with external and internal customers on the status of service calls.
  • Create service orders and enter relevant customer information regarding service calls
  • Enter billing charges and submit service orders to Accounting for billing
  • Ensure technicians comply with company policies and procedures
  • Have a basic understanding of customer service contracts
  • Order parts required for repairs and stock
  • Provide outstanding customer service to internal and external customers
  • Relieve or assist Customer Service as needed
  • Train new hires as needed
  • Complete Customer Reports
  • Schedule PMIs, track progress, develop PMI reports (collect and mail PMI forms) as appropriate
  • This position is hourly non-exempt.

SKILLS, EDUCATION AND EXPERIENCE REQUIRED

  • Must have a pleasant personality and professionalism.
  • Ability to communicate well with customers, PWC personnel, and technicians.
  • Must have strong organizational and basic math skills.
  • Candidate should be able to multi-task, provide accurate and clear details, and have strong follow-up skills.
  • Must be computer literate with knowledge of Microsoft Word, Excel, and Outlook.
  • Able to work in a fast paced environment and adapt to changes.
  • Must be a high school graduate.  Two year college degree or higher is a plus.
  • Must be able to work flexible hours and work overtime as needed.

DAY TO DAY

  • All StateNet calls need to be answered in 2 rings
  • All emails should be responded to in an hour of receiving them
  • The shared StateNet email account will be monitored more closely and when replying.  Please reply to all from the StateNet account to assure continuity amongst all involved
  • Two representatives in StateNet at all times. 
  • Time will be inputted at the end of each work day and not in advance.  Deadline is 8:30 am the following work day.  Payroll deadline for the work week is Monday, 8:30 am.  Deadlines may vary due to holidays.
  • Ensure Service Orders are opened immediately as appropriate (for trouble calls, or schedules work).  Ensure Service Orders are created for techs to enter their time appropriately to meet the payroll deadlines.
  • All open StateNet issues will be addressed before the end of each day.
  • Ensure to hand off or “tag” with fellow StateNet representatives to ensure a smooth transition at the end of your shift or during your leave
  • All scheduled in shop work will be cc’d to customer service to assure continuity when customers arrive
  • When covering the customer service position any open items for the following day needs to be communicated to customer service representative at the end of each day in email form.
  • For service orders that have not had a status update for over a week, we should call the customer to inform them of the status weekly until the service order is closed. This customer update needs to be documented in SouthWare. 
Email resume to:

TOWER TECHNICIAN / INSTALLER

Location: Honolulu

Level: Experienced Tower Technician/Steel or Iron Worker Experience

Compensation: Competitive market based salary proportionate with experience and certifications.

Job Description Summary: Pacific Wireless Communications is looking for experienced applicants to install 4G LTE equipment on cellular towers, rooftops and other elevated structures in Hawaii and surrounding areas. Perform other installation, inspection and maintenance activities as directed. Follow safety rules and utilize 100% tie off techniques at all times. Possess basic hand tools for type of work being performed.

Essential Duties and Responsibilities include the following:

  • Climbing towers in excess of 300 feet and ladders at various heights
  • Construction, erection and maintenance of various tower types
  • Off-loading material and inventory
  • Preparation and cleaning of sites
  • Ability to follow all safety procedures and maintain a safe work environment
  • Frequent overtime is required
  • Other duties may be assigned

Physical Requirements:

  • Ability to climb and to work at heights
  • Ability to lift up to 100 lbs
  • Ability to work outside in all elements; including but not limited to snow, rain, wind and extreme temperatures.
  • Ability to perform a variety of labor intensive tasks
  • Ability to sit/stand for extended periods of time
  • Ability to perform the same task repeatedly
  • Ability to bend, twist and contort body for extended periods of time to perform specific tasks
  • Must be in good health in order to climb

Minimum Qualifications:

  • Clear driving record, background, and drug screen
  • Possess a valid driver's license -- To be insurable to drive company vehicles
  • Commercial Drivers will be required to sign previous employer affidavit to release any drug screen or safety violation information
  • Possess or be able to obtain valid Climber Certification Card
  • Currently have or willing to obtain an OSHA 10 Hour Safety Training Card, First Aid, and CPR

Skill Requirements Personal Characteristics:

  • Desire to work in a team environment
  • Ability to arrive at work on time and be prepared for the day
  • Reliable - Responsible
  • Desires long-term employment

Minimum Educational Requirements:

  • High School/GED
  • Basic Computer Skills

Benefits:

  • Competitive Pay
  • 401K Plan
  • Paid sick and vacation
  • Medical and Dental Insurance

EEO/AAP

Email resume to:

FIELD SERVICE TECHNICIAN

Location:  Honolulu

Position Summary: The Field Service Technician will be responsible for the installation, maintenance, service & repair of wireless communications, CCTV, network and various electronic equipment.

Key Responsibilities:

  • General 2 way radio technician
  • Major tasks include troubleshooting customer communications equipment and systems (including LMR systems, Microwave Systems, Wireless Networks, Wireless Point to Point, Wireless Point to Multi-Point, Physical Security
  • Key skills and abilities include basic knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment; problem solving skills to troubleshoot equipment critical to a large system where down time is very costly; ability to deal with customer technical and manufacturer field personnel

Job Qualifications

  • Technical design and troubleshooting expertise in wireless telecommunications
  • Excellent report writing abilities
  • Ability to work independent of supervision
  • Ability to transform conceptual technical ideas into words and diagrams
  • Basic understanding of electronic theory and radio design
  • Strong technical, organizational and interpersonal skills
  • Autonomous individual that is motivated, a team player and dedicated to training lower level engineers and or technicians
  • In field support of service orders and or projects are also essential
  • Ability to deploy and perform work in the field as a part of a team or as a technical team lead

Education and Skills

  • Technical school training or similar background
  • Electrical/IT theory knowledge required
  • FCC license, CET, A+ or Network+ certification highly desired

EEO/AAP Email resume to:

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