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Location:  Honolulu
Positions available:  2

Perform a variety of tasks to coordinate and supervise the activities and responsibilities of Pacific Wireless Communications’ StateNet Central, the heart of the PWC Service Department. StateNet Central’s primary goal is to provide first-class service to external and internal customers.

Creating, processing and completing service documentation, billing, answering the company’s main line and StateNet’s line, keep StateNet manned at all times, dispatch technicians to service calls, maintain open issues and service call logs, assist customer service, and coordinate activities of Service Department.

  • Receive, prioritize and schedule telephone and email requests for service and quotes
  • Understand nature of customer issue and communicate issue to field technicians
  • Follow-up with technicians to obtain status of service calls
  • Follow-up with external and internal customers on the status of service calls.
  • Create service orders and enter relevant customer information regarding service calls
  • Enter billing charges and submit service orders to Accounting for billing
  • Ensure technicians comply with company policies and procedures
  • Have a basic understanding of customer service contracts
  • Order parts required for repairs and stock
  • Provide outstanding customer service to internal and external customers
  • Relieve or assist Customer Service as needed
  • Train new hires as needed
  • Complete Customer Reports
  • Schedule PMIs, track progress, develop PMI reports (collect and mail PMI forms) as appropriate
  • This position is hourly non-exempt.


  • Must have a pleasant personality and professionalism.
  • Ability to communicate well with customers, PWC personnel, and technicians.
  • Must have strong organizational and basic math skills.
  • Candidate should be able to multi-task, provide accurate and clear details, and have strong follow-up skills.
  • Must be computer literate with knowledge of Microsoft Word, Excel, and Outlook.
  • Able to work in a fast paced environment and adapt to changes.
  • Must be a high school graduate.  Two year college degree or higher is a plus.
  • Must be able to work flexible hours and work overtime as needed.


  • All StateNet calls need to be answered in 2 rings
  • All emails should be responded to in an hour of receiving them
  • The shared StateNet email account will be monitored more closely and when replying.  Please reply to all from the StateNet account to assure continuity amongst all involved
  • Two representatives in StateNet at all times. 
  • Time will be inputted at the end of each work day and not in advance.  Deadline is 8:30 am the following work day.  Payroll deadline for the work week is Monday, 8:30 am.  Deadlines may vary due to holidays.
  • Ensure Service Orders are opened immediately as appropriate (for trouble calls, or schedules work).  Ensure Service Orders are created for techs to enter their time appropriately to meet the payroll deadlines.
  • All open StateNet issues will be addressed before the end of each day.
  • Ensure to hand off or “tag” with fellow StateNet representatives to ensure a smooth transition at the end of your shift or during your leave
  • All scheduled in shop work will be cc’d to customer service to assure continuity when customers arrive
  • When covering the customer service position any open items for the following day needs to be communicated to customer service representative at the end of each day in email form.
  • For service orders that have not had a status update for over a week, we should call the customer to inform them of the status weekly until the service order is closed. This customer update needs to be documented in SouthWare. 



Email resume to:


Location:  Honolulu


We are seeking a skilled hands-on professional to manage and direct its accounting and financial management team and functions.

Primary responsibilities include but are not limited to overseeing activities of the accounting department, accurate and timely dissemination of financial reports, preparation of financial budgets and forecasts with variance analysis, project cost accounting control and budgeting, risk management, compliance to banking requirements, tax prep and planning and review and management of contracts and subcontracts. 

Working and operational knowledge with external financial audits and government contracts is beneficial. 

Must be proficient in using spreadsheet and other Windows based applications, possess strong oral and written communications skills and be committed to quality.

Must have Bachelors Degree in Accounting with 7+ years of proven experience with increasing responsibility in accounting and financial management. 

CPA preferred.



Email resume to:


Location:  Honolulu

Position & Company Summary
Pacific Wireless Communications is expanding its commercial sales team. We have Sales Representative positions open in our commercial business sales department.  The position offers a base salary, incentive bonus, company car allowance, and medical/drug/vision/dental/401K benefits. 

Our sales representatives are given online and instructor led training in the technology solutions we sell.

Our company has an excellent reputation in providing customers with wireless solutions that increase customer’s productivity and safety.  Our wireless solutions include push to talk radio systems, WiFi and broadband networks, including PC dispatch consoles.  


  • Good verbal and writing skills
  • Proficient in Microsoft Project, Excel, Word, and Power Point

Key Responsibilities

  • Sell to customers the company’s wireless communication solutions.
  • Responsible for customer satisfaction in existing customer assigned accounts
  • Confer with potential customers regarding wireless communications solutions promoting productivity and safety benefits.

Experience and Education

  • Minimum education equivalent to a bachelor’s degree from an accredited four year university or college.
  • Sales experience in selling technology systems is a plus but not required.



Email resume to:


Position & Company Summary
Pacific Wireless Communications is expanding its state-wide field services team. We presently have Wireless Electronic Field Technician positions open on Oahu.

Our wireless field technicians are given online and instructor led training in the servicing and repairing of our customers equipment. This is followed up with on the job training.

Our company has an excellent reputation in providing field repair services to our many Public Safety and Commercial customers.  The equipment we install and service includes Point to Point Wireless Broadband and IP Networks.

Skills and Abilities:

  • Knowledge of electronic and electrical circuits
  • Knowledge of IP and Router technology
  • Ability to work with co-employees and to communicate successfully with customers
  • Proficient in Excel and Word
  • Ability to travel to neighbor islands when necessary
  • Potential leadership skills to elevate to group leader is a plus

Key Responsibilities:

  • Assist in the installation and servicing of Wireless Point to Point systems
  • Troubleshoot and repair equipment and network outages

Experience and Education: 

  • High School degree plus technical school training in electronics and information technology or military equivalent.
  • FCC GROL license or ETA Certified Electronic Technician Certification is required within 3 months of employment.
  • CompTIA A+ and Network+ is a major plus


Email resume to:


Location: Honolulu

Level: Experienced Tower Technician/Steel or Iron Worker Experience

Compensation: Competitive market based salary proportionate with experience and certifications.

Job Description Summary: Pacific Wireless Communications is looking for experienced applicants to install 4G LTE equipment on cellular towers, rooftops and other elevated structures in Hawaii and surrounding areas. Perform other installation, inspection and maintenance activities as directed. Follow safety rules and utilize 100% tie off techniques at all times. Possess basic hand tools for type of work being performed.

Essential Duties and Responsibilities include the following:

  • Climbing towers in excess of 300 feet and ladders at various heights
  • Construction, erection and maintenance of various tower types
  • Off-loading material and inventory
  • Preparation and cleaning of sites
  • Ability to follow all safety procedures and maintain a safe work environment
  • Frequent overtime is required
  • Other duties may be assigned

Physical Requirements:

  • Ability to climb and to work at heights
  • Ability to lift up to 100 lbs
  • Ability to work outside in all elements; including but not limited to snow, rain, wind and extreme temperatures.
  • Ability to perform a variety of labor intensive tasks
  • Ability to sit/stand for extended periods of time
  • Ability to perform the same task repeatedly
  • Ability to bend, twist and contort body for extended periods of time to perform specific tasks
  • Must be in good health in order to climb

Minimum Qualifications:

  • Clear driving record, background, and drug screen
  • Possess a valid driver's license -- To be insurable to drive company vehicles
  • Commercial Drivers will be required to sign previous employer affidavit to release any drug screen or safety violation information
  • Possess or be able to obtain valid Climber Certification Card
  • Currently have or willing to obtain an OSHA 10 Hour Safety Training Card, First Aid, and CPR

Skill Requirements Personal Characteristics:

  • Desire to work in a team environment
  • Ability to arrive at work on time and be prepared for the day
  • Reliable - Responsible
  • Desires long-term employment

Minimum Educational Requirements:

  • High School/GED
  • Basic Computer Skills


  • Competitive Pay
  • 401K Plan
  • Paid sick and vacation
  • Medical and Dental Insurance


Email resume to:


Location:  Honolulu

Position Summary: The Field Service Technician will be responsible for the installation, maintenance, service & repair of wireless communications, CCTV, network and various electronic equipment.

Key Responsibilities:

  • General 2 way radio technician
  • Major tasks include troubleshooting customer communications equipment and systems (including LMR systems, Microwave Systems, Wireless Networks, Wireless Point to Point, Wireless Point to Multi-Point, Physical Security
  • Key skills and abilities include basic knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment; problem solving skills to troubleshoot equipment critical to a large system where down time is very costly; ability to deal with customer technical and manufacturer field personnel

Job Qualifications

  • Technical design and troubleshooting expertise in wireless telecommunications
  • Excellent report writing abilities
  • Ability to work independent of supervision
  • Ability to transform conceptual technical ideas into words and diagrams
  • Basic understanding of electronic theory and radio design
  • Strong technical, organizational and interpersonal skills
  • Autonomous individual that is motivated, a team player and dedicated to training lower level engineers and or technicians
  • In field support of service orders and or projects are also essential
  • Ability to deploy and perform work in the field as a part of a team or as a technical team lead

Education and Skills

  • Technical school training or similar background
  • Electrical/IT theory knowledge required
  • FCC license, CET, A+ or Network+ certification highly desired

EEO/AAP Email resume to:

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